DracoBella

Technology that works.Support that responds.

Complete technology support for small and medium-sized businesses in southeast Puerto Rico. One local team for your network, devices, platforms, and security.

Request a free assessment See services
  • 24-hour on-site response
  • Fixed monthly cost
  • Bilingual support
Support request Resolved
  1. The front desk reports the billing system won't connect.
  2. Remote support connects and checks the workstation's connection.
  3. Access is restored. The office keeps serving customers.
  4. The cause is documented and the other workstations are checked.

This is what support looks like when someone knows your business.

Sound familiar?

Technology problems don't wait for closing time

Internet or Wi‑Fi drops during business hours.

And nobody knows why.

Computers are slow and out of date.

Nobody knows what equipment the company has or what shape it's in.

An email account was compromised by phishing.

Customers get fake invoices in your name.

After the hurricane, systems were down for days.

There was no backup or recovery plan.

Your tech person doesn't answer, or takes weeks.

Meanwhile, business stops.

Every month brings a different IT invoice.

Budgeting is impossible.
Services

Everything your business needs, in one package

Complete support packages. We don't do one-off repairs: we look after your technology all year so problems never reach your customers.

User support

  • Help desk for your whole team
  • On-site visits with a 24-hour response
  • Remote support to fix issues on the spot

Network and infrastructure

  • Reliable Wi‑Fi for offices and customer areas
  • Firewall, switches, servers, and network monitoring
  • Content filtering and secure employee access

Platforms and devices

  • Microsoft 365 and Google Workspace
  • Management of computers, laptops, and mobile devices
  • Devices ready on day one for new hires

Security and backup

  • Protection against phishing, viruses, and ransomware
  • Tested backups of your data and documents
  • Recovery plan for hurricanes and power outages

Vendor management

  • We coordinate with your internet provider and manufacturers
  • Warranties, licenses, and renewals under control
  • One point of contact when something breaks

Technology planning

  • Regular meetings with management
  • Device refresh plan and annual budget
  • Recommendations to grow without guesswork
Solutions by industry

Support tailored to your type of organization

Beyond our business support, we offer services designed for the needs of specific sectors.

Schools

For private, charter, Montessori, and specialty schools: Chromebooks, Google Workspace for Education, student content filtering, and proposals structured with E‑Rate in mind.

See solutions for schools

Don't see your industry?

We work with professional offices, retailers, and nonprofits. Tell us what your business needs and we'll put together a proposal that fits.

Let's talk
Why DracoBella

Your IT department, based in the southeast

Truly local

We're based in Arroyo. When your business needs someone on site, we're there within 24 hours, not whenever a San Juan provider can fit you in.

Proven experience

More than 16 years in technology support, from small offices to organizations with hundreds of users. We speak plainly, without unnecessary jargon.

Hurricane-ready

Backups, backup internet, and a written recovery plan, so your business is back up and running as quickly as possible after a storm or power outage.

Fixed, predictable cost

One monthly fee that covers complete support. No surprise invoices, so you can plan the year's budget with confidence.

How we start

From first visit to ongoing support

  1. Free assessment

    We visit your business and review your network, devices, accounts, and backups.

  2. Clear proposal

    You get a findings report and a fixed monthly fee, with no fine print.

  3. Smooth transition

    We document everything and make the changes, after hours so your operation isn't interrupted.

  4. Ongoing support

    Help desk, monitoring, on-site visits, and regular meetings with management.

Pricing model

Pay only for what your business uses, with everything included

Your fee is based on the number of devices and the services you need. Every proposal is a complete package, with minimal exclusions agreed in writing from the start.

Computers and laptopsPer device, monthly
InfrastructureNetwork, Wi‑Fi, firewall, and servers
PlatformsGoogle Workspace, Microsoft 365, and more
Vendor managementInternet, manufacturers, and licenses

The initial assessment is free, with no obligation.

Service area

Serving businesses across southeast Puerto Rico

Professional offices, retailers, nonprofits, and schools of all sizes.

  • Arroyo
  • Guayama
  • Patillas
  • Maunabo
  • Yabucoa
  • Humacao
  • Salinas
  • and nearby towns

Request your free technology assessment

We visit your business, evaluate your technology, and deliver a report with recommendations. No cost, no obligation.

Email uscontact@dracobella.com
Call or message on WhatsApp(484) 347-4939

Informational materials

Flyer PDF, 1 page Brochure PDF, 2 pages

Pedro Garcia, President